Delivery & Returns
Delivery
Free delivery in The Netherlands and Belgium. Parcels are shipped with DHL in The Netherlands. All orders will be shipped within 24 hours. Check the below table for rates within and outside Europe and the carriers.
When you will use the by Zivaano given return label the original transport costs will be deducted from the to be credited amount. For the original shipping costs refer to below tabel add €5,85.
Delivery rates
Country | Transporter | Prices | ETD |
Belgium | Post NL or Bpost | Free delivery from €100 | 1 working day |
The Netherlands | PostNL | Free delivery from €100 | 1 working day |
Germany | Bpost | € 15 | 1-2 working days |
Luxembourg | Bpost | € 15 | 1 working day |
United Kingdom | Bpost | € 33 | 2-3 working days |
France | Bpost | € 15 | 2-3 working days |
Denmark | Bpost | € 33 | 3-4 working days |
Austria | Bpost | € 33 | 2 working days |
Italy | Bpost | € 33 | 3-5 working days |
Spain | Bpost | € 33 | 3-5 working days |
Slovakia | Bpost | € 33 | 3 working days |
Czech Republic | Bpost | € 33 | 2 working days |
Portugal | Bpost | € 33 | 3-5 working days |
Finland | Bpost | € 33 | 2-4 working days |
Ireland | Bpost | € 33 | 2-3 working days |
Hungary | Bpost | € 33 | 3 working days |
Poland | Bpost | € 33 | 2 working days |
Slovenia | Bpost | € 33 | 3 working days |
Sweden | Bpost | € 33 | 2-3 working days |
Romania | Bpost | € 33 | 3 working days |
Latvia | Bpost | € 33 | 4 working days |
Lithuania | Bpost | € 33 | 4 working days |
Bulgaria | Bpost | € 33 | 4-7 working days |
Estonia | Bpost | € 33 | 3 working days |
Greece | Bpost | € 33 | 4-5 working days |
Swizerland | Bpost | € 33 | 2 working days |
Croatia | Bpost | € 33 | 4 working days |
Norway | Bpost | € 33 | 3-4 working days |
United States | Bpost | € 50 | 9 working days |
Egypt | Bpost | € 50 | 4-7 working days |
Israel | Bpost | € 47 | 4-7 working days |
Turkey | Bpost | € 33 | 4-7 working days |
Sout Africa | Bpost | € 65 | 9 working days |
Australia | Bpost | € 65 | 9 working days |
Russia | Bpost | € 33 | 9 working days |
Cyprus | Bpost | € 33 | 4 working days |
New Zealand | Bpost | € 65 | 9 working days |
Returns
Have you received your order but the size is not right, or you’re not entirely happy? No problem! Within 14 days after you have received your order you can return the undamaged goods in the original box. When we’ve received the goods in neat state your money will be credited.
You will then receive the full order amount back in the form of a voucher. You can spend them on Zivaano or Louise Shoes.
Discounted items cannot be returned.
The costs to return goods to Zivaano are for your own account. In the General Terms and Conditions you’ll find more information on returning goods. When not made available in your transportation parcel the return form can also be downloaded here.